运用质量功能展开（QFD）确定项目的质量要求.doc

运用质量功能展开（ QFD）确定项目的质量要求 Abstract: The definition of project quality is introduced in this paper. The customer expectations to project deliverables are what the product or service functions fulfilled. This is project functional requirements. Project team shouldn’ t just be rewording the functional requirements into technical requirements but also should be determining of the technical specifications so as to meet the customer’ s expectations. This paper introduces a tool to transform the customer requirements into product or service specifications which called quality function development. As an example, the detailed process and method of functional and technical requirements conversion to a family car is discussed in this paper. 摘要：本文从项目质量的含义入手，分析了项目交付结果的质量在功能方面与技术性能方面的区别，介绍了将客户对项目交付 结果质量的要求转化为产品或服务技术参数的专业方法 —— 质量功能展开（ QFD）矩阵，阐述了 QFD 中客户要求、产品或服务特性以及技术参数之间的相互关系。最后结合一个具体的实例，详细剖析了运用质量功能展开矩阵来确定家庭轿车开发项目质量要求的步骤和方法。Keyword: project quality, customer expectation, product specification, quality